Frequently Asked Questions

How can I be sure that I have successfully placed my order?

Once you place your order successfully, you will receive an order confirmation via email or SMS. If you do not receive a confirmation, please contact our customer support team with your order details.

What payment methods do you accept?

Currently, we offer Cash on Delivery (COD) as a payment method across Pakistan.

What are the delivery charges?

A delivery fee of PKR 250 applies to orders below PKR 5,000.

Enjoy FREE SHIPPING on orders of PKR 5,000 or above anywhere in Pakistan.

How many delivery attempts will the courier make?

Our courier partner will make two delivery attempts if you are unavailable.

Please make sure your name, complete address, city, area, and contact number are correct when placing your order.

If the parcel cannot be delivered after the second attempt, it will be returned to Madys Clothing.

What are the benefits of creating an account?

Creating an account at Madys Clothing makes it easier to manage your orders and account information.

With an account, you can:

• View your complete order history

• Manage your account information

• Check your order details more easily

• Enjoy a faster checkout experience on future orders

What if the product I want is out of stock?

If a product is out of stock, it will either be marked as “Out of Stock” or may not be available for purchase on our website.

You can only place an order for products that are currently shown as “Available”.

What is the maximum order amount for Cash on Delivery?

The maximum order value for Cash on Delivery (COD) is PKR 15,000 per order.

For orders above PKR 15,000, please contact our customer support team for further assistance.